Our support options are your key to peace of mind, ensuring that you can use your 3D printer without any worries. We offer comprehensive customer support that only a company that designs and manufactures in Japan can provide, from initial installation and training to technical support and troubleshooting by our expert staff.
With a maintenance plan subscription, you will receive an initial set of necessary tools/supplies, such as filament, resin, build plates, nozzles, and cleaning supplies.
Depending on your subscription plan, you are eligible for a specified number of periodic replacement parts, provided as needed.
We provide installation and training so you can quickly and confidently start using your system.
Our experts are ready to assist you with setting up, troubleshooting, or addressing product issues. Chat with us now.
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Reduce downtime and get a thorough, quick response.
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If a problem arises and your 3D printer becomes unusable, we will perform the printing functions the user cannot complete.
※1 Paid support (depending on warranty plan)
※2 Excluding Hokkaido, Okinawa, and other remote islands.
※3 The ability to fulfill your request may vary depending on how many repair cases we have.
In addition, we offer production design support, assistance adjusting modeling parameters, and in-house training.
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